Guest Services

A daily Urban Experience Fee of $35 USD (taxes are included and fee is subject to change) applies to all rooms booked at Daily Flexible Rates, Discount Rates, or Package Rates. The fee will bundle a onetime $25 USD dining credit per stay to be used for In-Room Dining or in OAK Long Bar + Kitchen, two bottles of water daily in guest room, daily premium wifi, and local/long distance calls.

Fairmont Gold guests also receive two (2) welcome beverages from the Fairmont Gold Lounge.

Fairmont Copley Plaza is delighted to offer food and beverage amenities that can be delivered to your guest room upon your arrival. Surprise your family, friends, or a colleague by treating them to a unique amenity to welcome them to their room when they check-in. Click to view our amenity options.

You can request amenities directly by calling (617) 267-5300 or by emailing [email protected].

Fairmont Copley Plaza strives to meet the needs of its guests with disabilities. Please contact the hotel for any special requests relating to your disability or need additional information about the hotel’s facilities and services.

Bellmen are located at the Dartmouth Street and St. James Avenue entrances to the hotel. They will be happy to assist you with porterage and luggage storage

The computer kiosks within our business center offer complimentary High Speed Internet Access and complimentary printing of boarding passes. Other printing needs will require a credit card. Available 24 hours daily.

There is a FedEx Office Print & Ship Center located at 187 Dartmouth Street (adjacent to the hotel, next to the Dartmouth Street entrance) that may assist with any business service needs.

Your guest room will be thoroughly cleaned and disinfected with EPA-registered cleaning products. Housekeeping services are in operation, however, guests cannot be in the room when housekeeping personnel enters. The Front Office team can schedule a time at your convenience to perform the cleaning upon check-in. Please inform the Front Desk during your stay should this time need to be changed. Turndown service is temporarily unavailable. Wellness checks will occur every two days.

Open daily, 24 hours a day.

Fairmont Copley Plaza Boston offers complimentary on-site fitness facilities, 3,000 square-foot, downtown rooftop health club overlooking Back Bay.

Enjoy state-of-the-art TechnoGym equipment, including:

• Cardiovascular machines with individual entertainment systems
• Weight machines
• Free weights and benches
• Resistance training
• Cores strengthening

Outdoor Deck:

The perfect outdoor spot to unwind and soak up some sun during the warmer months with scenic views of downtown Boston, Copley Plaza, and the historic Back Bay neighborhood.

Fairmont Fit:

Fairmont Fit provides Reebok workout apparel and footwear which can be delivered directly to your room upon request. Fairmont Fit is available to ALL – Accor Live Limitless members and is complimentary to Silver, Gold and Platinum members.* There is a small service charge for Classic members.

^{*A small service charge will apply if the member has booked their stay through an ineligible channel or at an ineligible rate.}

Should you have any deliveries, please direct drivers, if applicable, to the loading dock entrance. Any package being shipped to the hotel must be prepaid and addressed as follows:

Receiver’s Name
Sender’s Company or Conference Attending
Sender’s Name
Attn: Your Contact
Fairmont Copley Plaza
138 St. James Avenue
Boston, MA 02116

As there is very limited storage, the hotel is only able to accept boxes three (3) days prior to the start of your event. Please inform the hotel if any boxes are shipped for your program. For each package, a $5.00 per box and $150 per pallet handling fee will be charged to the Master Account. Any package being shipped out from the hotel must be prepaid, addressed, labeled and ready for shipping.

Fairmont Copley Plaza offers the following valet parking services:

• Overnight parking: $65 USD
• Daytime function: $40 USD
• Evening function: $40 USD
• Restaurant: $20 USD, with validation

Self-parking is also available nearby at the following locations (subject to change):

• 500 Boylston Street: $43 USD (input 113 St. James Avenue, Boston MA 02116 in your GPS)
• 100 Huntington Avenue: $42 USD (overnight)
• 126 Dartmouth Street: $42 USD (overnight)

For your convenience we accept all of the below major credit cards:

• American Express
• Diners Club
• Discover
• JCB
• MasterCard
• Union Pay
• VISA

Pets of all sizes are welcome in the hotel for a one-time fee of $50 USD per pet (taxes not included). Maximum number of pets is two. The pet must be on a leash at all times and must not be left unattended in the room. Any damage incurred to the room by the pet is the responsibility of the guest.

Service dogs are always welcome and exempt of charges. Per Boston’s health code, only service animals are allowed inside OAK Long Bar + Kitchen’s dining room. Emotional support animals are not allowed under this law. We appreciate your understanding and apologize that we cannot accommodate your furry friend in our dining spaces. Please connect with our Concierge for a list of dog-friendly patios in Cambridge, Somerville and other neighborhoods outside of the City of Boston.

Guests are required to sign a “Pet Policy Disclaimer” form at time of check-in, agreeing to the rules of having a pet on property.

We do not have an on-site swimming pool. Please ask our Concierge or other Guest Services Associate for assistance with local swimming pool options.

Safe deposit boxes are available at the Front Desk at no extra charge.

There are 12 rooms at the hotel which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.