Guest Services

A daily Urban Experience Fee of $35 USD (taxes are included and fee is subject to change) applies to all rooms booked at Daily Flexible Rates, Discount Rates, or Package Rates. The fee will bundle a one-time $45 USD food & beverage credit per stay to be used for In-Room Dining or in OAK Long Bar + Kitchen (excluding breakfast charges) and one in-room movie per stay (including new releases).

Fairmont Copley Plaza is delighted to offer food and beverage amenities that can be delivered to your guest room upon your arrival. Surprise your family, friends, or a colleague by treating them to a unique amenity to welcome them to their room when they check-in. Click to view our amenity options.

You can request amenities directly by calling (617) 267-5300 or by emailing [email protected].

Microwaves, mini refrigerators, rollaway beds, and cribs are available complimentary upon request. Please contact our Reservations Department prior to or during your stay, and we will gladly arrange for delivery to your guest room, based on availability.

Kindly note that not all guest room types can accommodate rollaway beds or cribs due to space limitations.

Fairmont Copley Plaza  is committed to providing an inclusive and welcoming experience for all guests.

There are 12 guest rooms that are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.

The following areas of the hotel are accessible:

• Public Restrooms
• Public Entrance
• Route from hotel’s accessible public entrance to business center
• Route from accessible public entrance to accessible guestrooms
• Route from hotel’s accessible public entrance to restaurant
• Route from hotel’s accessible public entrance to fitness center
• Restaurant
• Business Center
• Fitness Center

Additional accessibility information and/or services:

• Accessible rooms have doorways that provide 32” of clear width
• Service animals are welcome
• Hotel’s valet parking accepts vehicles outfitted for wheelchair drivers
• Printed and visual information readed by employees & verbal direction
• Accessible guest transportation with advance notice
• Signage for permanent rooms and spaces have Braille and tactile characters
• Televisions have closed captioning decoders provided

Please note that Fairmont Copley Plaza does not offer on-site babysitting services; however, our Concierge team would be happy to assist in arranging a trusted local service for our guests.

Bellmen are located at the Dartmouth Street and St. James Avenue entrances to the hotel. They will be happy to assist you with porterage and luggage storage

The computer kiosks within our business center offer complimentary High Speed Internet Access and complimentary printing of boarding passes. Other printing needs will require a credit card. Available 24 hours daily.

There is a FedEx Office Print & Ship Center located at 187 Dartmouth Street (adjacent to the hotel, next to the Dartmouth Street entrance) that may assist with any business service needs.

Our Housekeeping staff is pleased to offer daily cleaning service to ensure the best possible comfort for all of our guests. Turndown service is available.

Open daily, 24 hours a day.

Fairmont Copley Plaza Boston offers complimentary on-site fitness facilities, 3,000 square-foot, downtown rooftop health club overlooking Back Bay.

Enjoy state-of-the-art TechnoGym equipment, including:

• Cardiovascular machines with individual entertainment systems
• Weight machines
• Free weights and benches
• Resistance training
• Cores strengthening

Outdoor Deck:

The perfect outdoor spot to unwind and soak up some sun during the warmer months with scenic views of downtown Boston, Copley Plaza, and the historic Back Bay neighborhood.

Fairmont Fit:

Fairmont Fit provides Reebok workout apparel and footwear which can be delivered directly to your room upon request. Fairmont Fit is available to ALL – Accor Live Limitless members and is complimentary to Silver, Gold and Platinum members.* There is a small service charge for Classic members.

^{*A small service charge will apply if the member has booked their stay through an ineligible channel or at an ineligible rate.}

Should you have any deliveries, please direct drivers, if applicable, to the loading dock entrance. Any package being shipped to the hotel must be prepaid and addressed as follows:

Receiver’s Name
Sender’s Company or Conference Attending
Sender’s Name
Attn: Your Contact
Fairmont Copley Plaza
138 St. James Avenue
Boston, MA 02116

As there is very limited storage, the hotel is only able to accept boxes three (3) days prior to the start of your event. Please inform the hotel if any boxes are shipped for your program. For each package, a $5.00 per box and $150 per pallet handling fee will be charged to the Master Account. Any package being shipped out from the hotel must be prepaid, addressed, labeled and ready for shipping.

Fairmont Copley Plaza offers the following valet parking services:

• Overnight parking: $72 USD
• Late fee: $30 USD for any time after 1 p.m.
• Daytime function: $45 USD
• Evening function: $45 USD
• Restaurant: $30 USD, with validation

Self-parking is available nearby at the following locations (subject to change):

• 500 Boylston Street: $43 USD (input 85 St. James Avenue, Boston MA 02116 in your GPS)
• 100 Huntington Avenue: $42 USD (overnight)
• 126 Dartmouth Street: $42 USD (overnight)

For your convenience we accept all of the below major credit cards:

• American Express
• Diners Club
• Discover
• JCB
• MasterCard
• Union Pay
• VISA

Pets of all sizes are welcome in the hotel for a one-time fee of $50 USD per pet (taxes not included). Maximum number of pets is two. The pet must be on a leash at all times and must not be left unattended in the room. Any damage incurred to the room by the pet is the responsibility of the guest. Service dogs are always welcome and exempt of charges.

OAK Long Bar + Kitchen is pleased to welcome dogs to its outdoor patio (available seasonally; weather permitting) in accordance with the Dog-Friendly policy from the City of Boston. Per Boston’s health code, only service animals are allowed inside OAK Long Bar + Kitchen’s dining room. Emotional support animals are not allowed under this law.

Guests are required to sign a “Pet Policy Disclaimer” form at time of check-in, agreeing to the rules of having a pet on property.

We do not have an on-site swimming pool. Please ask our Concierge or other Guest Services Associate for assistance with local swimming pool options.

Safe deposit boxes are available at the Front Desk at no extra charge.

Basic High-Speed Internet Access is complimentary for members of our loyalty program ALL – Accor Live Limitless. Enroll now for free.

– Business: $9.95 USD + tax for 24 hours
– Premium: $19.95 USD + tax for 24 hours

There are 12 rooms at the hotel which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.